Version 2026-08-03.1 · Effective 3 August 2026

MDRSS respects copyright and expects its users to do the same. This policy covers notices under the U.S. Digital Millennium Copyright Act, the EU Digital Services Act, and UK law.

3.1 Where to send notices

Send notices of claimed infringement, and all other legal notices, to feedback@mail.mdrss.com.

This mailbox is monitored and is our designated channel for copyright complaints. Please put "Copyright notice" in the subject line so it is routed correctly.

3.2 What a notice must contain

A notice under 17 U.S.C. §512(c)(3)(A) must include all six of the following:

1. a physical or electronic signature of the rights owner or a person authorised to act for them;
2. identification of the copyrighted work claimed to have been infringed;
3. identification of the material claimed to be infringing, with enough detail for us to locate it — please give the MDRSS card URL or the card ID;
4. your contact details: address, telephone number and email;
5. a statement that you have a good-faith belief the use is not authorised by the rights owner, its agent or the law;
6. a statement, under penalty of perjury, that the information in the notice is accurate and that you are authorised to act on behalf of the rights owner.

For a notice under Article 16 of the Digital Services Act, please also explain why you consider the content unlawful, confirm that your notice is submitted in good faith, and give your name and email address (name and email are not required for notices concerning child sexual abuse or terrorist offences).

A warning about misuse. Under §512(f), knowingly misrepresenting that material is infringing can make you liable for damages, including costs and legal fees. Before filing, consider whether the use is covered by a licence, by the right of quotation, or by fair use.

3.3 What we do when we receive a notice

1. We acknowledge receipt without undue delay.
2. We assess the notice. If it is complete and substantiated, we remove or disable access to the material expeditiously.
3. We notify the affected user and give them a statement of reasons under Article 17 DSA — the ground relied on, the facts behind the decision, and how to appeal.
4. We record the notice, the decision and the action taken in our takedown register.

Where the material is MDRSS Catalogue Content that we imported ourselves, we handle the request as the publisher of that material: we re-examine the licence evidence recorded at import, and we remove, relicense or correct the card. Intermediary safe-harbour provisions do not apply to material we selected and published ourselves, and we do not rely on them for it.

3.4 Counter-notice

If your content was removed and you believe this was a mistake or a misidentification, send a counter-notice containing:

1. your physical or electronic signature;
2. identification of the removed material and the location where it appeared before removal;
3. a statement, under penalty of perjury, that you have a good-faith belief the material was removed as a result of mistake or misidentification;
4. your name, address and telephone number, and a statement that you consent to the jurisdiction of the U.S. Federal District Court for the district in which your address is located — or, if your address is outside the United States, any judicial district in which we may be found — and that you will accept service of process from the person who filed the notice.

We forward the counter-notice to the complainant. Unless they file a court action seeking to restrain the activity, we may restore the material in 10 to 14 business days.

3.5 Repeat infringers

We maintain and enforce a repeat infringer policy. Accounts that are the subject of repeated substantiated notices are terminated. System publishers responsible for repeatedly mislicensed imports are suspended from further importing.

3.6 Licence corrections

If we have catalogued your work under an incorrect licence, tell us. We will correct the record, re-import under the correct terms, or withdraw the card. Please include the card URL and evidence of the applicable licence.

3.7 Other unlawful content

For non-copyright reports — defamation, privacy, data protection, terrorist content — use the same address and set out the legal basis of your complaint.

Orders from authorities under Articles 9 and 10 of the Digital Services Act, and under Regulation (EU) 2021/784, should be sent to feedback@mail.mdrss.com. We act within the timeframes those instruments require, including the one-hour deadline for terrorist-content removal orders.